Wait time? --If the item is in stock I ship the very next business day. I am 1 person and have a large volume of orders right now so the turn around time is 12 weeks. Orders are added to the line up in the order they are received. I make custom orders per order so that takes time, I am picky about quality and will not rush an order. Perfection takes time!
How are the stones attached? --I am proud of secret wire and application technique. The stones are attached with one of the world's strongest wires, it's a trade secret of course but I am proud of how my tack stands up and how long it lasts. I have customers that are still using their tack for the after 20 years. I back all the wirework with a top quality leather.
Lifetime guarantee & Care: I know that accidents happen. I have a lifetime guarantee on all my custom work. Advice: Please check and tighten all screw on buckles and conchos, I do not replace these items when they are lost for free. You can oil your tack on the front and work around the custom work, oiling will not hurt the stones and wires. A damp cloth will shine up the stones and crystals.
Returns? While I do not accept returns I will work with you to make your custom order exactly how you envisioned it. Please provide measurements when you order so that I can make sure you get the fit you need. I will work with you from start to finish and always provide a finished product picture for you to approve before I ship the item out to you.
Shipping? I hated to do it but shipping costs are sky high! I had to raise it, I'm sorry. I offer domestic US shipping only, at this time, there is a flat rate of $14.00 no matter how much you order. This amount INCLUDES insurance! Due to the COVID outbreak and unsure or spotty delivery times for international shipping that I have been experiencing I am not offering international shipping at this time. If things improve I will reinstate international shipping. I am very sorry for the inconvenience.