Wait time? --If the item is in stock I ship the very next business day. All other orders take approx 8 weeks, I work from scratch and do orders in the order they are received.
How are the stones attached? --I am proud of secret wire and application technique. The stones are attached with one of the world's strongest wires, it's a trade secret of course but I am proud of how my tack stands up and how long it lasts. I have customers that are still using their tack for the after 20 years. I back all the wirework with a top quality leather.
Lifetime guarantee & Care: I know that accidents happen. I have a lifetime guarantee on all my custom work. Advice: Please check and tighten all screw on buckles and conchos, I do not replace these items when they are lost for free. You can oil your tack on the front and work around the custom work, oiling will not hurt the stones and wires. A damp cloth will shine up the stones and crystals.
Returns? While I do not accept returns I will work with you to make your custom order exactly how you envisioned it. Please provide measurements when you order or before you purchase so that I can make sure you get the fit you need or the item will work for you. I will work with you from start to finish and always provide a finished product picture for you to approve before I ship the item out to you.
Shipping? I hated to do it but shipping costs are sky high! I had to raise it, I'm sorry. I offer domestic US shipping only, at this time, there is a flat rate of $14.00 no matter how much you order. This amount INCLUDES insurance! I am only shipping items on Tuesdays and Fridays for now. If you need an in stock item sooner let me know and I can get it out faster.
***We are now going to try shipping to Canada and Europe once again, covid made this impossible for the last year. There is a flat rate of $28 to Canada and $35 to Europe. We are still quite nervous about shipping to Europe during this Covid situation. There have been some extremely long shipping times for these destinations which is why I suspended shipping to Europe. If you live in Europe and choose to purchase and have items shipped to Europe please be aware of the shipping delays and that you are responsible for the risk this my incur. I am happy to ship to Europe but must stress that it is up to you and at your discretion whether you accept this risk or not. **I am not responsible for lost or delayed items shipped to Europe.** Tracking numbers are always supplied but often times not helpful in tracking your order.
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